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Open with clear Legal terms

sorbet sets out Legal terms for account access, wallet records and policy changes in one place, so you can check the conditions before opening an account.

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sorbet Open with clear Legal terms
CONTACT OPTIONS

Contact us about Legal questions

A clear contact path matters when a Legal condition affects login, payment records or a request to change account details.

Account access If phone verification or account access is unclear, contact us through the account support…
Wallet records For DANA, OVO, GoPay or QRIS questions, share the payment date, rail name and…
Policy requests Questions about Legal wording, a correction request or a policy change can be sent…
DATA PRACTICES

See how Legal records are handled

Legal handling is more useful when you know what happens to the records behind an account request.

Account data

We handle the phone number and account details you provide for account access, verification and policy-related support.

Payment data

Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account can be used to check ownership and resolve…

Cookies

Cookies can help retain sign-in settings and remember page preferences on the device you use.

Account security

Phone verification is an account step before access in relevant cases.

Record retention

We retain policy, account and payment records for the period needed to operate the service, address disputes and meet applicable…

Change requests

To request a correction or ask how a record is used, contact us through the account support route with your…

Ask about sorbet Legal terms

These Legal questions cover the account, payment and data points people usually want to check before opening access. We keep the answers practical: use the stated contact route for a case-specific decision, and remember that eligibility depends on local law. Your account records and payment references help us assess requests accurately.

Legal covers account eligibility, phone verification, payment-record handling, cookies, data requests, policy changes and contact procedures. It explains the conditions that apply to your account rather than describing individual game features. Access depends on local law, so check the wording relevant to your location.

Yes. The Legal notice explains the account details we need and when phone verification may be required. You should keep your linked phone number accurate and private. Access is available where local law permits, and a policy question can be sent through the account support route.

DANA and QRIS references help us match a payment question with the correct account record. Send the rail name, date and receipt reference through support, but do not send a wallet PIN, banking password or one-time code. The same approach applies to OVO and GoPay.

You can request a correction through the contact route shown in your account area. Include the phone number linked to the account, identify the record and explain the requested change. We may verify ownership first, and the outcome can depend on applicable Legal requirements.

Cookies may retain sign-in settings and page preferences on your device. Your browser lets you block or remove them, although that can affect account access steps. The Legal wording explains how cookie choices relate to the site, while support can address a specific browser issue.

Retention depends on the type of record and the legal or operational reason for keeping it. Account, policy and payment references may be needed for access checks or disputes. Ask through support if you need a record-handling explanation; we may verify your account first.

Use the support contact route displayed in your account area and name the policy section or wording you are asking about. Include the date you saw it if relevant. We can clarify the published condition, while eligibility and access still depend on local law.

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