Reference

Open sorbet Terms & Conditions clearly

Our Terms & Conditions explain how your sorbet account, wallet activity and lobby access work before you open an account.

Account rulesWallet termsData requestsIndonesia access
sorbet Open sorbet Terms & Conditions clearly
CONTACT THE POLICY DESK

Switch to support when a term needs clarity

A clear support route helps you resolve a Terms & Conditions question before it affects your account or wallet status.

Account questions Use the account support path when you need help interpreting phone verification, duplicate-account wording…
Wallet status For DANA, OVO, GoPay or QRIS clauses, send the transaction reference and date through…
Policy changes If a revised clause affects your account access or data request, contact us through…
HOW WE APPLY TERMS

Browse account, data and cookie duties

Our Terms & Conditions describe the practical controls behind account access, payment checks and data handling.

Account data

We handle your account details for account operation, phone verification, payment matching and support responses.

Cookies and sessions

Cookies can keep a signed-in session working and remember the device path you use from login to the lobby.

Account security

Keep your password and phone verification code private and sign out on shared devices.

Payment records

We retain transaction references needed to reconcile DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Retention requests

The policy sets out how long certain account, security and payment records may be kept for operation or dispute handling.

Change requests

To request a correction to your account details or question a clause, use support with the relevant section and account…

Find answers about sorbet Terms & Conditions

These search-style answers cover the Terms & Conditions questions we expect before an Indonesian account is opened. They focus on account access, local payment records, data requests and the support path, rather than describing the lobby generally. If your situation is not covered, quote the relevant clause when contacting us so we can respond to the exact issue.

They cover account creation, phone verification, account access, payment ownership, wallet status, game access, data handling, cookies, support requests and account closure. The rules apply to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity connected with your account.

Access depends on local law and the eligibility wording shown for your region. We may require phone verification before account access, and you must provide accurate account details. If an access question remains unclear, contact support before attempting a payment or opening a game.

The payment clauses require the transaction to match your account details and the selected payment path. Keep the DANA or QRIS reference and date if a status check is needed. We may pause a transaction review until account ownership and payment records can be matched.

Those payment paths are listed in the Terms & Conditions, subject to availability, account matching and regional access. Before sending funds, check the payment details displayed in your account. A payment made from an unmatched source may require additional checks before its status is resolved.

Contact account support with the account email or phone number and describe the exact correction. We may verify that you control the account before changing protected details. For a broader data request, name the record involved and we will explain the available route under the current terms.

We may revise the terms when an account, payment, security or operating process changes. The current page shows the applicable wording and effective date. If a revision affects your account, read the updated clause before continuing; support can explain a specific change when you contact us.

Use the account support path and quote the access message, account identifier and relevant Terms & Conditions clause. Do not send your password or verification code. We will check the account record and explain the available next step where local law permits.